Q. When will I receive my order?

A. All of our orders are shipped directly from the manufacturer . Although orders are sometimes shipped on the same business day the order is placed (if ordered early in the morning), it normally takes one to two business days to ship from the warehouse.

Q. Can I place an order by phone?

A. Yes. All orders placed online receive priority shipping. If you feel more comfortable conducting busuness via the phoe please call us at 1-561-736-3568.

Q. Does the package require a signature for delivery?

A. Yes. Please have the order shipped to a location where there will be someone available to sign for it. If FedEx or UPS attempts to deliver three times and cannot reach someone to sign for the package, they will send it back to us, and you will be charged a $10.00 shipping charge for re-shipment. If FedEx has a signature release on file for your address, they will leave a package without a signature. In that case, we cannot be held responsible if the package is stolen. If the customer specifically requests in the "Comment" area of the order form that the package be left with out a signature, we will do so, but if, once the package is left without a signature, it is somehow lost or stolen, Dyeablecollections.com cannot be held responsible.

Q. How do the sizes run?

A. They run true to size. However, everyone is different and has a preference as to how they like their shoes to fit. We recommend that you order the size you normally wear in dress shoes, but, of course, we cannot guarantee that it will be the perfect fit for you.

What does AA, B, D, or EE after the size mean?

Some of the shoes we offer come in different widths. The letter after the number on the size designates the width. AA width is narrow, B width is medium, D width is wide, and EE is extra wide.

Q. What if the shoes I order do not fit?

A. Your can return or exchange your order within 30 days as long as the item is in the original box and is in the same condition as received (no scuff marks, toe marks, or evidence of having been worn, etc). Please try on shoes only on carpeted surfaces, and while wearing peds or hose. DO NOT walk on a non-carpeted area until you have decided to keep the item. Items that are dirty, have scratches or dirt on the sole or toe marks on the inside of the shoe will NOT be accepted for return or exchange, and will be returned to the customer.

Q. Is there a restocking fee for a return?

A. No.

Q. Will I be charged sales tax?

A. No sales tax will be charged.

Q. Do you custom dye shoes?

A. Yes. If you need a shoe custom dyed, please view our shoe dying Page

Q. I have had the shoes I received custom dyed by a shoe repair in
my hometown, can I return them?

A. No. We cannot take back shoes that the customer has dyed or has had dyed. In order to return or exchange, the shoes must be in the same condition as when received, and must be the same color as received.

Q. If I need to return or exchange, how should I send it, and do you
reimburse my postage?

A. You can send your return or exchange back within 30 days by any method you choose, but we recommend that you send it with some sort of tracking method. We are extremely careful with returns, but if we have no record of having received it and you cannot show proof that we did, we will be unable to credit your card or ship an exchange. We do not reimburse you for the amount you pay to ship the item back.

Q. What if the item I receive is not what I ordered?

A. Occasionally, an error is made in the shipping department, and an incorrect item is shipped. In such case, please email us at dyeables@dyeablecollection.com. We will have the correct item shipped to you, and we will request that you return the incorrect item to us by USPS Priority Mail with a delivery confirmation or UPS or FedEx Ground. In such case, we will reimburse to your credit card the amount of your return postage. Any further postage cost, such as insurance, will not be reimbursed.